Cancellation & Refund Policy

1. Free Rescheduling (Anytime > 24 Hours)

We understand plans can change unexpectedly! You can reschedule your decoration date or time slot free of charge if you notify us at least 24 hours prior to the scheduled setup time.

2. Cancellation & Advance Token Refund

• Cancellation > 24 Hours in advance: 100% of any token advance is refunded within 2–3 business days via original payment method.
• Cancellation within 12–24 Hours: 50% refund, or 100% credit applicable towards any future booking within 6 months.
• Cancellation < 12 Hours or on-site dispatch: Since custom materials and decorator transit are already mobilized, token advance is non-refundable.

3. Quality Guarantee & Adjustments

Our decorators will always review the completed setup with you on-site. If any balloon adjustment, light repositioning, or neon change is desired, our team will adjust it immediately on the spot before final handover.

4. How to Request Cancellation

To reschedule or cancel your event, simply drop a WhatsApp message to our concierge team at +91 84848 88484 with your Booking ID.